New Delhi:
Spinny, the complete online to offline retail platform for buying and selling used cars is working ahead of the times. Ensuring the safety of the customer as well as its employees, Spinny has already implemented contactless delivery system and has processed a considerable number of orders Post lockdown 2.0 #WithExtraCare.
Young India is gearing up against the odds to fuel the economy. During these uncertain times, owning a car is considered as the safest way of personal mobility. And, the liquidity crunch is shifting the demand towards pre-owned cars. Spinny provides a modern-day solution at each touch-point keeping ‘Customer Convenience’ at the center of every experience.
Introducing Home Test Drive #WithExtraCare, Spinny is rigorously following the necessary precautions, as per WHO guidelines with customer comfort and safety as the top priority. Once on the Spinny website or the app, buyers have to go through 3 simple steps for a zero-contact home-delivery of the car of their choice.
The first step is to choose from 1200+ fully inspected, pre-owned cars (2012 make or newer) listed online. One can opt for a virtual tour as well to make a more informed decision. Following this book a Contactless Home Test Drive of a fully sanitized car that comes with a safety kit for the customer. The final step involves uploading the required documents and payment details. Once the payment for the Spinny Assured car is processed, the car will be delivered at your doorstep with ‘no questions asked 5 Day moneyback guarantee’.
The automotive consumer behavior is increasingly being altered by the ongoing COVID-19 pandemic. As health and hygiene is at the paramount, Niraj Singh, CEO & Co-Founder of Spinny is leading a new way, he expressed, “In a world where lockdowns & socialdistancing norms are becoming commonplace, our initiative #WithExtraCare is focused on setting industry standards in safe and contactless transactions; thereby witnessing a sharp increase in inquiries of Home Test Drives.”
Key steps the company has undertaken as a measure of prevention, safety and security are:
Virtual Tour – To make the entire process transparent, Spinny makes the entire car history available on the website supported with HD images that cover each and every angle of a car. Taking it a step ahead, they are now offering real-time video interactions between customers and Spinny executives.
Contactless Home Test Drive – All Spinny cars that are available on the website are eligible for a test drive at your home. Ensuring the same, Spinny has introduced 3 step check process:
- Employee hygiene: All customer executives have been trained under WHO guidelines to ensure social distancing while attending customers. They would be screened for temperature daily and are up to date with ArogyaSetu app. Also, equipped with proper safety gear.
- Car Hygiene:Spinny car hubs across the cities are functioning as deep sanitisation zones where each car is sanitised before and after every test drive with special focus on areas that are touched frequently.
- Customer safety kit:With each test drive, customers get a complimentary safety kit consisting of masks, gloves and sanitizers
As we adjust to living with coronavirus; lifestyle preferences, buying behavior and even the way we travel is bound to change. Health and safety will be the top priority and more people will prefer using their vehicles. Addressing the pain points of the customers in today’s time, Spinny Founder & CEO, Niraj Singh added, “We own the complete online to offline process to make the buying experience for the customer simple and delightful. From the beginning, spinny.com was developed with complete transparent details online about each car with the confidence of 5-day money-back guarantee. We feel we are more prepared to cater to the needs of this new normal, keeping all the safety measures in check. With these changing times, we hope that our customers would now appreciate this forward-thinking to buy a car.’’
Spinny.com is redefining the Auto retail of Used Cars with its seamless “Phy-gital Purchase” process. Over the years, Spinny has earned the trust of 10,000+ customers with a 4x growth in the last 9 months. With the assurance of a No Haggling Fixed Price Offering, 1-year Warranty and 5-Day No Questions Asked Money-Back Guarantee, the company has been able to gain trust and add premium-ness to the customer’s buying experience. Currently operating in 6 cities – Delhi, Gurgaon, Noida, Bangalore, Hyderabad and Pune; with 10Spinny car-hubs.
It is worth mentioning that Niraj Singh, an IIT-Delhi alumnus, is a serial entrepreneur and investor. Spinny was born out of his desire to deal with a core area that directly addresses the customer’s challenge; in this case a car. He noticed the absence of a platform that offers a completely trustworthy and premium experience to people purchasing second-hand cars, even though they are spending a significant amount and the purchase being a very aspirational one for them. He was determined to solve this problem by eradicating the distrust and making the process simple and straightforward for the customer.
